Effective Date: 9/7/2022
- What information we collect;
- What cookies we use;
- How we use your information;
- With whom and when information is shared;
- How information is secured;
- How we do not collect information from minors;
- What your privacy rights are;
- How policy changes will be communicated; and
- How to contact us.
What Information We Collect
Information Provided By You. We collect personal information about you when you use our services. This is information that you voluntarily give us, such as when you visit our website, email us, or contact us directly through other methods. The information we collect depends on the services and includes names, phone numbers, email addresses, mailing addresses, billing addresses, credit/debit card numbers or other payment information, job titles, and contact information. No personal information is collected unless you voluntarily provide it.
Payment Information. We may collect payment information, such as a credit card or bank routing number, to process payments for our services. We use Stripe to process payment data, and their privacy notice that governs their use of your data may be found here: www.stripe.com/privacy.
Information Automatically Collected. Some information we may collect is non-personally identifiable—it is automatically collected when you visit or interact with us on our website. This information does not reveal your identity but may include device and usage information, such as your IP address, browser and device data, operating system, language preferences, device name, country, location, and other technical data. We also collect information automatically through cookies and similar technologies—see the cookie section below for more information on what cookies we collect.
The information we collect when you interact with us on our website includes the following:
- Device Data. We collect device data, which includes information about your computer, phone, or any device used to interact with us or to use our services.
- Log Data. We collect log data, which is information automatically collected from your servers when you visit our website or online store. The log data we collect depends on how you interact with us and may include your IP address and device identifiers.
- Location data. We may collect location data, such as your geolocation, using your IP address.
What Cookies We Use
How We Use Your Information
We use your information depending on how you interact with us, what you do on our website, or what services we provide you. Given the context of your interactions with us, we may use your information for the following:
- To create and manage user accounts
- To provide services to you
- To improve our services
- To provide nutritional analysis that is in compliance with applicable law
- To respond to you when you submit an email or otherwise directly contact us
- To contact you and provide you with customer service and support
- To improve our website and make sure it is working properly
- To provide you with information that may interest you
- To tell you about specials, new products, or services
- To protect our website and services
- To comply with legal obligations
With Whom and When Information is Shared
We may use third-party services providers, consultants, contractors, and applications (“third parties”) to help run our website and provide services to you upon your request. We have contracts with our third parties that are meant to protect your information. The categories of third parties we may share information with include ad network service providers, attorneys, contractors, data analytics service providers, laboratories, payment process service providers, performance monitoring service providers, and website hosting service providers.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We do not respond to Do Not Track Signals because there is currently no uniform standard for recognizing or implementing them.
Unless you ask us not to, we may also use your name, logo, and any statements about our services for promoting our services in connection with the marketing of Food Lab, Inc., including on websites, brochures, and advertising. You may request the removal of your name, logo, and any statements about our services by contacting us at the phone number or email address provided below.
How Information is Secured
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We keep your information until you contact us to delete it and your account.
Wherever we collect sensitive information (such as recipe information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to any information that is personally identifiable. The computers/servers on which we store such personally identifiable information are kept in a secure environment.
Even though we take precautions to keep your information safe, we cannot guarantee that unauthorized third parties will not be able to breach our security and gain access to your information. As such, use of our services is at your own risk and we disclaim any and all liability for security breaches.
In the event of a security matter involving your information, we will communicate it to you. Any communications or notifications from us, including notifications with respect to any actual or suspected data breach, will be sent to you by email as soon as reasonably practicable, taking into consideration the needs of law enforcement and other investigators, as well as applicable laws and regulations regarding proper data breach notification procedures. We will also post a notification informing you of any suspected data breach on [http://foodlab.local/privacy-policy/]. Please note that we will send the email notification to the email address we have on record for you, so be sure you keep this information current. If you wish to receive notification some other way, please let us know by contacting us at the email address provided below.
How We Do Not Collect Information from Minors
We do not knowingly collect or solicit any information from anyone under the age of 18. The Website and its content, as well as the services we provide are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us.
What Your Privacy Rights Are
You may do the following at any time by contacting us via the email address or phone number provided below:
· See what data we have about you, if any.
· Change/correct any data we have about you.
· Have us delete any data we have about you.
· Express any concern you have about our use of your data.
We keep your information until you contact us to delete it. But, we may retain some of the information for legal purposes, to prevent fraud, to troubleshoot issues, or for investigation purposes.
You may opt out of any future contacts from us at any time. You may opt out of any emails by clicking the ‘unsubscribe’ link in the email or by contacting us via the email address or phone number provided below.
You may withdraw your consent for us to use your personal information, which may be express or implied, at any time by contacting us at the contact details provides in the section “How to Contact Us.”
For California residents: You may request and obtain from us, once a year, the types of personal information we disclosed to third parties for direct marketing purposes and the identity of those third parties we disclosed to. This is in compliance with California Civil Code Section 1798.83.
For EU or UK residents: We may rely on the following legal bases to process your information: consent, the performance of a contract, legal obligations, and to protect your vital interests. You may withdraw your consent at any time, as explained in this section.
For EEA or UK residents: You may complain to your local data protection supervisory authority if you believe we are unlawfully processing your personal information. You can find their details here: https://ec.europa.eu/newsroom/article29/items/612080
For EEA, UK, or Canada residents: You may have the right to request access to and obtain a copy of your personal information, request us to correct it or delete it, restrict the processing of your personal information, and data portability, if aaplicable.
How Policy Changes Will Be Communicated
How to Contact Us